Customer Testimonials
GMC group 1 robstown was great, prompt respons3 and kept me updated
Rachel Villarreal in the service dept is top notch!
After spending over $700 same service code popped up less than 24hrs later. Service rep will not call back, can’t even get ahold of the manager either.
Here’s a polished review that stays factual while clearly expressing your experience:
As part of my divorce, I’m being forced to sell my pristine 2024 GMC Yukon XL AT4 with only 15,000 miles. Before my appointment, Gabe offered me $60,000 sight unseen with only the VIN and mileage—no pictures. I told him Carvana had already offered me $64,000, and he said that was just a sight-unseen offer and that once they looked at my vehicle in person, it could be worth more.
When I arrived for my appointment, Gabe had a family emergency, so I worked with Charles instead. Charles looked ... Read More DealerRater - Aug 7, 2026
Excellent overall service from scheduled appointment time to completion of service. Friendly people….very customer oriented. A pleasant wait.
They always have a helpful and friendly staff. Easy to book appointments online. Quick service team and keep you updated throughout service.
Service young ladies,, Brittney Longoria and Rachel Villarreal,, very sweet and very helpful. Need more employees like these ladies..
The service department is always very helpful
We had such a great experience! Frank answered all of our questions and did not hesitate to help us out! He made the buying process so much easy and we would recommend to anyone who is need of looking for a new car!!
Britney was great, very helpful and service was done in a reasonable time. Britney had great customer service
Rachel the service writer did a great job went above and beyond trying to make it a good experience for me
I came in knowing exactly what I wanted, with an out the door price agreed to over the phone. John got me in and out of the dealership in an hour. Easiest car purchase I've ever made.
Fast smooth and excellent service by Rachel Villarreal as always
McKayla was professional and super helpful in getting us exactly what we wanted, would definitely come back for future vehicle purchases!
Great Customer a service. Fast and easy process! Dominque was great! Will definitely work with him again!
Service rep Rachel was very helpful
Rachel made me feel very welcome. Very good service. No spills Thank you very much
Explain my situation to them and they were OK we can help you and I did fast and quick
It's very rare to find people that go out of their way to help the clients and still be in touch with supervision. Thank you Brittany.
professional. Seems to want to serve the customer 🤔 😏 😄 service done promptly nice people.long live BM 👍
Called and got in the same morning for an oil change. Great price and quick service. The oil change was done promptly and the service desk staff didn't try to up-sell me anything like some places will try to do. Everyone was kind and helpful. I'll be continuing to get my GMC serviced here.
My gearshift feels good that gets new again thank you so much and God bless. I’m happy with it. Good job guys.
You didn’t took that long. Everything feels good on my truck. My gear shifts are real good when I put it on part I don’t get that signed. I said put your truck in Park. I’m happy real happy thank you so much.
Kimberly mendoza is great and friendly. She is very helpful and willing to go out of her way!
Very laid back relaxed atmosphere as you wait for your vehicle. My service advisor Rachel takes care of all my needs and keeps me informed the whole time.
The service department was very professional. Britney, in particular, was extremely helpful and kept me informed throughout the process. Everything that needed to be done to my vehicle was completed correctly, and the work was finished on time. I am very satisfied with the service and would highly recommend them.
Told them what I needed and they got me into it immediately and smoothly. 10/10 experience. Dominic and Ashely helped me with an easy transition from my Jeep into a new GMC
Rachel did a great job keeping us updated on our service! Great customer service! You can tell she loves her job and she loves people!
Great service!
First of all I want to thank Mr. Robert Vasquez for all the knowledge and friendliness he gave to me and also the help from the young lady at the service desk sorry I didn’t get her name these people should be rewarded for there hard work Thank you God Bless
People there were pleasant and easy to talk to. I truly appreciate them making me feel welcome.
Very kind
Great dealer and top notch sales rep Kim Mendoza made our experience amazing! I highly recommend this young lady.
My wife and I were looking for a midsize SUV that would serve us well for around town and traveling, we had been looking at vehicles in The Corpus Christi area but couldn’t find what we wanted. I happened to see a vehicle on line that caught my eye at Group 1 GMC Coastal Bend in Robstown, we took a chance and drove over there. Sure glad we did, got the vehicle we wanted, with the color the wife wanted, and a great trade in value for our car. Thanks to Charlie who went above our expectations and not making ... Read More Google - Jun 18, 2026
If you decide to come get a new vehicle from this dealership I recommend John! He was great and the kindest guy! He helped me get into the truck of my dreams and i couldn’t thank him enough! 10/10 !
I had to change my appointment due to scheduling conflict. Brought vehicle in and waited for the oil change. Very efficient and accommodating.
Customer service was exceptional. Working with Josh Bishop and John Ayala was an absolute pleasure, and we couldn’t be happier with our new Yukon Denali. We’re committed to driving from Corpus to Robstown for all of our service needs because we’ve finally found a dealership that truly calls you back and puts the customer first. Thank you!
Dominic, Ashley, & Marianna were all super. So easy to work with, & everyone was especially nice. Thank you guys for everything
ACKNOWLEDGE AND GREETED ME RIGHT AWAY, WAS VERY HELPFUL
Good service and very professional very good attitude I liked that they keep you informed of the process through emails and texts definitely very good experience
My service advisor Rachel V was very nice and welcoming. She did explain everything to me and the service that was needed for my vehicle. Thank you.
I would like to thank the two ladies at Group 1 GMC Costal Bend Kim Mendoza and Melanie Avelar thank you for the service and patience on my purchase 2026 GMC 1500 Denali truck you two ladies made my buying experience top notch just wanted to say thank you for everything best wishes in the future
Great service department! Rachel, the service advisor, was very helpful and assisted me throughout the repair process.
Mr. Gregory Rodriguez is exceptional asset! Awesome customer service during and even after the sale.
Everyone’s attitude in the service department was amazing,I’m definitely going back for my service needs .
Excellent service and very friendly and helpful staff. Highly recommend group 1 for any vehicle needs.
Josh and his team were absolutely amazing. If you’re looking for a GMC, I wouldn’t go anywhere else. Dominic made the transaction smooth and flawless from start to finish, and Melanie in finance was incredibly accommodating and took the time to explain everything thoroughly. The entire experience was stress-free, professional, and enjoyable. Highly recommend this team to anyone looking for outstanding customer service and a seamless car-buying experience!
Josh and his team were absolutely amazing. If you’re looking for a GMC, I wouldn’t go anywhere else. Dominic made the transaction smooth and flawless from start to finish, and Melanie in finance was incredibly accommodating and took the time to explain everything thoroughly. The entire experience was stress-free, professional, and enjoyable. Highly recommend this team to anyone looking for outstanding customer service and a seamless car-buying experience!
Helped me get into truck I wanted. I will be going back in the future for all vehicle purchases.
I highly recommend John. He’s a fantastic salesman and is very knowledgeable on almost any vehicle on the lot. He will get you the best price for you and your family and let you know what vehicle suits you and your needs. He was very helpful and fast when it came to making a deal. We were in and out with our new vehicle in 30 mins!! Highly recommend him to anyone purchasing a vehicle from group 1.
They exceeded my expectations. I booked the appointment over the phone and did not know that they were overbooked for the day. I guess I talked to a call center for the booking and told them I had limited time, expecting 1-1.5 hrs wait. When I arrived for the appointment, they warned me that they were very busy and that they may have to get oil for my Honda, since it takes different oil than the GMC trucks. They told me it could be 2 to 2.5 hrs. I explained that I would not have booked it that day if I had ... Read More Google - May 28, 2026
We had bought our 2025 GMC Sierra at Group1 San Antonio Tx. When it was time for the first oil change, maintenance, we took our truck to Group1 Costal Bend for service. Talk about professional customer care, no matter where you go, Group1 treats Us like family, no hassle, no cutting corners, just straight honest professional service. Thank you Group1 Costal Bend.
I had an excellent experience with Group 1 GMC, especially working with John. The entire service process was smooth, professional, and timely from start to finish. John was extremely respectful, communicative, and genuinely helpful throughout everything.
What really stood out was the level of customer service — they even offered drop-off and pick-up assistance for my vehicle during service, which made the whole experience incredibly convenient. It’s rare to find a dealership that combines efficiency with this kind of personal attention and care.
Highly recommend Group 1 GMC and John if you’re looking for honest, full-service support and a team that ... Read More Google - May 27, 2026
The real standout at this store is the GM, Josh Bishop. It is rare to find someone in his position who carries themselves with such genuine kindness and professionalism. Josh goes above and beyond to ensure every customer is treated with respect and care. He isn’t just tucked away in an office; he is present, approachable, and clearly sets the tone for the entire team.
The level of customer service here is unmatched. They don't just try to get a deal done; they actually listen and look out for your best interests. If you want to be treated ... Read More Google - May 26, 2026
Brittany from service department is amazing very understanding, attentive, sweet, she takes time to listen to all your needs.
We took our Yukon in for a regular oil change and as always Group 1 took care of business in a timely and very professional manner. The service department is very friendly and helpful and always make our visits to the dealership a pleasant one. All three of the service advisors are great, Roberto, Rex, and Rachel. We feel Group 1 is the best in South Texas. Thank you to service department for all you do.
Everyone here was very nice , we got first class treatment!! I would def buy another vehicle here
(Translated by Google) The best experience, the service is excellent, I highly recommend Mr. Greg (Original) La mejor experiencia el trato es excelente les recomiendo al sr. Greg
Great customer service and even better transparency with vehicles.
Thank you for taking care of my service. Had a mix up with the scheduled appointment but fit me right in. I will definitely be returning and will recommend your service to others. Thank you Mr. Roberto, I give you an A+
Quick service
Brittany was great explaining how she was going to do thorough check on my 2019 Chevy Silverado before suggesting what needed to be done if anyone has issues with there vehicle see Brittany Group 1Coastal Bend in Robstown,Tx she’ll get the job done and “note she won’t take your money from you she’s goes for the problem and problem only so you’ll be safe with her”!!Thank You Brittany Tremendous job all they around pay rise $$$💯 Thank You, Joe A.Mendez
Rex is a great service advisor. Group 1 mechanics definitely fixed the problem
Love this place always satisfied with their work
(Translated by Google) They helped me a lot so I could charge my electric Hummer, showing kindness and availability to make it possible to charge my vehicle. (Original) Me ayudaron muy bien q podr cargar mi hummer electrica mostrando amabilidad y dispinibilidad para lograr hacer la carga de mi vehiculo.
Brittany was a pleasure working with. She was also professional and very informative. Thank you very much!
I was very thankful for Rachel Villarreal in service. She was very helpful, polite and professional.
Great service and done in a timely manner.
Salesman Charlie along the sales manger and finance manager Ashley took care of me and got the new truck that I wanted
Best service in the costal bend! Never disappoint! Always get things done in a timely manner. Never have had a complaint!
I’ve had a great experience working with Brittany, the service writer at Group 1 in Robstown. From the moment you walk in, she’s always welcoming with a smile and makes you feel taken care of right away. What really stands out is her communication. She consistently keeps me updated throughout the entire process and takes the time to call with any changes or progress on my vehicle. She’s very professional, knowledgeable, and makes everything smooth and stress-free. It’s hard to find service like that these days. Brittany truly goes above and beyond, and she’s a big ... Read More Google - Apr 21, 2026
My experience with my service advisor was wonderful. Thank you Rachel Villareal. My car was not covered under my warranty. 245.00 to look at my car. Way too expensive. The quote for my CV axle that was leaking 1200.00. Seriously exceeds expensive. Took my car to Big O Tires 600.00
Great place to purchase a vehicle. John and Melanie work very hard to get my husband into a work truck. They made it happen and we even stayed in our budget! Awesome.. we are very satisfied! Thank you guys May God bless you all!
High pressure fuel pump replaced my silverado running like new.
I like the cleanness an the professionalism they treat you they explain what they going to do
Truck broke down on way home to Michigan from southern Texas and the Griup 1 dealership got us in for emergency repairs and back on the road to continue our trip home. Thank you Brittany Longoria for your exceptional customer service!!!! Brian, Jean, and Scratch 🐕
Brittany at the service desk was phenomenal and handled all my questions during my vehicles time there. They also finished the service two days ahead of my projected return date. Brittany went above and beyond and helped call the extended warranty after they gave me the run around about rental car reimbursement.
Brittany in the service department went above and beyond while helping with car diagnostics. Greg in Sales was straight forward and to the point. Highly recommend.
Great customer service from John
Very good service. Everyone did an amazing job. I would recommend everyone if your looking for new or used vehicle
Great service and follow up. Wonderful folks to work with and they made buying a vehicle enjoyable.
Called them and they said we are on it. Within a couple of hrs I was purchasing my car and getting it delivered!!! Thanks Kim and Melanie for making it happen
Dominic was one of the very best salesman I've ever ran across. Upfront and honest with prices and dealer discounts and rebates. Communication was top tier. Even with small issues he definitely went above and behind to make us happy..
Gave me an amazing and fast deal !
I couldn’t be more satisfied with my experience! From the moment I walked in, John went above and beyond to make the entire car-buying process smooth, stress-free, and actually enjoyable. He was incredibly knowledgeable, patient, and genuinely listened to what I was looking for instead of trying to push something that didn’t fit my needs and budget.
What really stood out was his honesty and transparency throughout the process. He took the time to explain every detail, answered all of my questions without hesitation, and made sure I felt completely confident in my decision. I never felt pressured ... Read More Google - Mar 28, 2026
Quick process, everyone there was nice and helpful. My husband loves his truck! John provided outstanding customer service.
Great service and in a timely manner!
Stephen made my car buying experience very easy! From finding me the vehicle I wanted, to getting it here, to signing, it was a very simple process. I will definitely return when buying my next car! Melanie also went above and beyond in the finance department. Such a great person! The dealership was clean, friendly, and welcoming. 10/10 recommend.
Excellent service and they made us feel very comfortable.
