Customer Testimonials
Professional service. Waiting lounge was clean. Bathrooms were super clean. Everyone is so polite. Plenty of coffee. And my wait was short. This is an amazing place.
Very efficient. Great work
Lots of choices
Had a sensor go out in my 2024 Acadia Denali and started out with Robert. He had been great communicating but all of a sudden was not. Found out when Brittany Longoria contacted me that he had moved to San Antonio. He dropped the ball with me but she picked it up and ran. Called , texted and emailed to keep me up to date with what was happening. Had my car completed quickly and even had it cleaned when I picked it up. Thank you Brittany! Definitely recommend for service and will keep going back.
Service department did a great job fixing our truck...very much appreciated. Thank you Rachel and Joe...
Marco was amazing to work with. This guy is down to earth and straight forward. Not like these other car salesmen that try and sell you on something you don’t want. I highly recommend calling and asking for him. The buying process was the same as well. The finance lady didn’t try to sell me on anything I didn’t want and thoroughly explained all options. Great guys would buy from them again in a heartbeat.
Awesome service! Mark was amazing to work with and kept me informed!
Good work got me in and out in a hurry . I would recommend two family and friends..
Fantastic experience doing business with Group 1 Coastal Bend. Richie has always been a straight shooter with deals and financing, and works hard to find what you are looking for. The finance department is also a pleasure to deal with. Rachel in service goes above and beyond whenever we bring our vehicles in. These are the reasons we are repeat buyers and customers of Group 1 Coastal Bend.
Marco was amazing to work with. This guy is down to earth and straight forward. Not like these other car salesmen that try and sell you on something you don’t want. I highly recommend calling and asking for him. The buying process was the same as well. The finance lady didn’t try to sell me on anything I didn’t want and thoroughly explained all options. Great guys would buy from them again in a heartbeat.
Great customer service!
We would like to give a huge shout-out to Brittney Longoria for being, hands down, the best service advisor we have ever worked with! We truly appreciate your outstanding customer service, professionalism, and the effort you put into keeping us informed every step of the way throughout the repair process.
Your communication, dedication, and willingness to help made the entire experience so much easier, and we cannot thank you enough for your time and assistance. If we could give you more than five stars, we absolutely would!
Should we ever experience any future vehicle issues, we will definitely be returning ... Read More Google - Oct 24, 2026
Charlie is awesome to work with!
Purchased a used vehicle here and they claim and they claim they have full disclosure and transparency. They clearly do not. Had to return the vehicle to the shop for multiple issues the very next day. Thank God they did fix those issues, however within a few more days I noticed some entertainment electrical issues so scheduled to get that looked at as well. I was told it should be covered under the extended warranty and being that I had just recently purchased the vehicle, they will look into waiving the diagnostic fee or possibly the deductible on the extended ... Read More Google - Oct 20, 2026
Good service willingly to recommend coast GmC to my brothers and friends and willing to see back in the future
Stephen Nagy was great to work with. He streamline the car buying process.
Everyone was great. I have already filled a survey out for Group 1
Sales, service, and finance are excellent. Rachel in service informed me of a saving promotion that was available, saving me quite a bit of money, and it was a no-brainer to purchase it. Sales are bending over backward to get me my new vehicle. I couldn't ask for more fantastic people.
Charlie and Melanie have been very great to us got my family into a 2026 outlander, thank you to yall for the amazing deal!!!
Went in to pick up vehicle. Learned soooo much about the gmc app! WOW on what it can do and how you can use your points! Money saver! Great assistance and communication.
BUYERS BEWARE.. bought a new GMC truck AT4 6.6 liter with a so called Allison transmission from this location and 25k miles in I’ve had to swap out the engine for a new one and get a new transmission clutch. This caused major delays in my profession of construction, so learn from my mistake and buy a GMC from another location.
Profesional service and wonderful staff!
Service department was very professional and true to their word and were clear on what was gonna get done
From start to finish, this was the easiest auto purchase I have ever experienced. From Mikayla in sales to sales manager and finance team, nothing but professional and courteous. Thank you.
I recently purchased two vehicles from Group 1 and couldn’t be happier with my experience! Buying two vehicles is a big decision, and I truly appreciate the team for making it such a positive experience. Thank you to everyone who helped with our purchases—we’re excited about our new vehicles! If you’re looking for your next vehicle, I highly recommend Group 1. You’ve earned a happy customer and a well-deserved five-star review!
As a follow up from my previous post. I picked up my truck on Saturday, that has been there for three weeks, only to have to take it back on Monday because the technician who performed the alignment did not straighten my steering wheel.
It has taken three weeks to repair one outer tie rod, a rear main seal and to change the differential fluid. I was initially told it would take 2 to 3 days for my truck to be diagnosed, it actually took 7 days for it to be diagnosed. Then it took 4 days for the parts to arrive and then another 4 days for the repairs to be made. I will take my vehicle somewhere else next time.
Frank Rivera was very professional took his time to get everything ready. It was great to work with Frank
Brittany Longoria is a amazing. My front break sensor when out. She called around and found one. No car rentals and she had my car done with in 24 hours. She when above and beyond for me as she always done. Her and her team are amazing. They make sure everything is 100% before giving the car back. She is the reason I get everything done on my car there!!
Great customer service
Absolutely loved getting my oil change here. Super fast and sends you updates on the status. Sent a video of the inspection and appreciated that. Will be coming here for all my oil change needs
Daughter in law has had nothing but trouble with her car. Bought one new car, had it worked on and they screwed it up so bad. That they had to get her another car. This new car is less than 14 months old and knobs are breaking and now her breaks are screwing up. So a family trip that was planned is now canceled, because if she gets a loner, she cannot drive it out of town. This has been one screwed up mess from the beginning.
The customer service and timelines of the service department is VERY GOOD. I would highly recommend them.
Good dealer ship cool prices asome clean business great costomer service friendly cool place to come shop for vehicles charlé best sales man
Group 1 GMC in Robstown TX has absolutely earned my business and loyalty with the professional conduct and willingness to work with me on my new Truck. All of my company trucks will be coming from them.
My sales representative was amazing. She listened to my opinion and made her recommendations which were very thought out.
Great service! Rachel made sure that everything that needed to be taken care of was done.
Stephen Nagy was an amazing Salesman and was amazing to work with! Also Joshua Bishop (GM) helped me out when no one else would helping me get a part that no one else could find. Thanks so much Josh!!
Great service experience from the entire staff at Group 1 GMC in Robstown.
Had an appointment so service was fast. No issues. Service advisor kept me up to date on everything going on.
Britt is absolute fire as a service rep. LOVE THIS LADY! Protect her as an employee at all costs: My man Jesse hooked me up and because of these two individuals who made time to communicate with me and get me in and OUT without a bunch of drama - I will continue to use this service and refer others to it. THANK YOU BRITT N JESS!
I came in this morning as a walk-in for an oil change, and I had a great experience! Robert Vasquez, the service advisor, greeted me right away and was very welcoming. The entire process was quick and efficient. The technician provided straightforward information and clearly explained what my vehicle needed. I was in and out in less than an hour, which I really appreciated. Great customer service and a smooth experience from start to finish. I would highly recommend this dealership for an oil change!
For them to have a 4.4 rating on Google is honestly ridiculous. Highway robbery is the best way I can describe my experience.
I purchased a used 2022 Chevy from them for $56,000 with 100,000 miles on it—about $20,000 more than what I was seeing these vehicles going for elsewhere. I bought it on July 4th, and by the following week, the rear end was grinding and a transmission message had already started popping up on the dash.
I took it back, and I was told the grinding was because the vehicle was in Sport Mode. That didn’t make sense to me, especially ... Read More Google - Aug 15, 2026
GMC group 1 robstown was great, prompt respons3 and kept me updated
Rachel Villarreal in the service dept is top notch!
After spending over $700 same service code popped up less than 24hrs later. Service rep will not call back, can’t even get ahold of the manager either.
Here’s a polished review that stays factual while clearly expressing your experience:
As part of my divorce, I’m being forced to sell my pristine 2024 GMC Yukon XL AT4 with only 15,000 miles. Before my appointment, Gabe offered me $60,000 sight unseen with only the VIN and mileage—no pictures. I told him Carvana had already offered me $64,000, and he said that was just a sight-unseen offer and that once they looked at my vehicle in person, it could be worth more.
When I arrived for my appointment, Gabe had a family emergency, so I worked with Charles instead. Charles looked ... Read More DealerRater - Aug 7, 2026
Excellent overall service from scheduled appointment time to completion of service. Friendly people….very customer oriented. A pleasant wait.
They always have a helpful and friendly staff. Easy to book appointments online. Quick service team and keep you updated throughout service.
Service young ladies,, Brittney Longoria and Rachel Villarreal,, very sweet and very helpful. Need more employees like these ladies..
Here’s a polished review that stays factual while clearly expressing your experience:
As part of my divorce, I’m being forced to sell my pristine 2024 GMC Yukon XL AT4 with only 15,000 miles. Before my appointment, Gabe offered me $60,000 sight unseen with only the VIN and mileage—no pictures. I told him Carvana had already offered me $64,000, and he said that was just a sight-unseen offer and that once they looked at my vehicle in person, it could be worth more.
When I arrived for my appointment, Gabe had a family emergency, so I worked with Charles instead. Charles looked ... Read More Google - Aug 4, 2026
The service department is always very helpful
We had such a great experience! Frank answered all of our questions and did not hesitate to help us out! He made the buying process so much easy and we would recommend to anyone who is need of looking for a new car!!
Britney was great, very helpful and service was done in a reasonable time. Britney had great customer service
Rachel the service writer did a great job went above and beyond trying to make it a good experience for me
I came in knowing exactly what I wanted, with an out the door price agreed to over the phone. John got me in and out of the dealership in an hour. Easiest car purchase I've ever made.
Great Customer a service. Fast and easy process! Dominque was great! Will definitely work with him again!
Rachel made me feel very welcome. Very good service. No spills Thank you very much
Explain my situation to them and they were OK we can help you and I did fast and quick
professional. Seems to want to serve the customer 🤔 😏 😄 service done promptly nice people.long live BM 👍
Kimberly mendoza is great and friendly. She is very helpful and willing to go out of her way!
Very laid back relaxed atmosphere as you wait for your vehicle. My service advisor Rachel takes care of all my needs and keeps me informed the whole time.
Called to get a price on transmission service was told 399.99 asked if that includes new filter was told no.i was then asked If I towed a lot told them no that truck had like 43,000 miles on it. Then the lady said to replace the filter was like 400.00 dollars more and since I didn't tow much, should wait until it has around 50,000 miles on it, I told her that would not make much sense to pay 399.00 and about 7,000 more miles later to pay around 800.00 dollars told her thank you and she just replied goodbye. Not sure if I want ... Read More Google - Jun 29, 2026
People there were pleasant and easy to talk to. I truly appreciate them making me feel welcome.
Dominic, Ashley, & Marianna were all super. So easy to work with, & everyone was especially nice. Thank you guys for everything
Good service and very professional very good attitude I liked that they keep you informed of the process through emails and texts definitely very good experience
Great service department! Rachel, the service advisor, was very helpful and assisted me throughout the repair process.
Excellent service and very friendly and helpful staff. Highly recommend group 1 for any vehicle needs.
Josh and his team were absolutely amazing. If you’re looking for a GMC, I wouldn’t go anywhere else. Dominic made the transaction smooth and flawless from start to finish, and Melanie in finance was incredibly accommodating and took the time to explain everything thoroughly. The entire experience was stress-free, professional, and enjoyable. Highly recommend this team to anyone looking for outstanding customer service and a seamless car-buying experience!
We took our Yukon in for a regular oil change and as always Group 1 took care of business in a timely and very professional manner. The service department is very friendly and helpful and always make our visits to the dealership a pleasant one. All three of the service advisors are great, Roberto, Rex, and Rachel. We feel Group 1 is the best in South Texas. Thank you to service department for all you do.
Everyone here was very nice , we got first class treatment!! I would def buy another vehicle here
Brittany was a pleasure working with. She was also professional and very informative. Thank you very much!
I was very thankful for Rachel Villarreal in service. She was very helpful, polite and professional.
Salesman Charlie along the sales manger and finance manager Ashley took care of me and got the new truck that I wanted
Best service in the costal bend! Never disappoint! Always get things done in a timely manner. Never have had a complaint!
I like the cleanness an the professionalism they treat you they explain what they going to do
Brittany in the service department went above and beyond while helping with car diagnostics. Greg in Sales was straight forward and to the point. Highly recommend.
Very good service. Everyone did an amazing job. I would recommend everyone if your looking for new or used vehicle
Worst service center ever. My truck was there for 4 months and was never repaired. I am in the service vehicle business myself as a service manager, and this was a 1-day repair for a good technician and a 2-day repair for a mediocre technician. Yet, 4 months later, my vehicle was never fixed. Had to take it to another service center.
Quick process, everyone there was nice and helpful. My husband loves his truck! John provided outstanding customer service.
Excellent sales team. I highly reccomend using this dealership for any future vehicle purchases. 10/10
I went to the service Robert Vasquez is the best I give him thumbs up
